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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
You don't always need to see a GP. It may be more appropriate for another healthcare professional to deal with your health concern. Other Healthcare professionals include physiotherapists or Pharmacists and can lead to a more specialized care and often results in faster treatment and outcomes.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book An Appointment
Please note - only attend the surgery if you have a pre-booked appointment.
Routine Appointments (1 - 4 Weeks)
Do you have a non-urgent problem and can wait for 1 to 4 weeks to be seen?
If so, here are some ways to book:
Appointments are subject to availability
Urgent (Same Day)
If you have an urgent medical problem and need to be seen on the same day, please phone the practice and speak to a receptionist
Please call us directly on: 01474 543100
If you need to see a Doctor urgently on the day (Urgent meaning it is not regarding regular medication or an ongoing problem) then please call us using the number above.
All requests for same-day appointments will be passed to the duty doctor (telephone triage) They will discuss your medical problem with you over the telephone. If they are unable to resolve your problem over the telephone then they will book you a face-to-face appointment for that day.
If you are worried about your issue and you can contact NHS 111 by calling: 111 or by visiting their website here
Priority Access for Patients with Learning Difficulties
We offer priority access for patients with learning difficulties. Please use the following form to register for this service.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Requesting a Home Visit
These are available for patients who are housebound because of illness or disability, and requests should be made between 8.30am and 11am to allow sufficient time for the clinicians to travel after the morning clinic.
The clinician may telephone for more information and may request that you attend the surgery if that is deemed more appropriate. Lack of transport is not a reason to request a home visit.
We are not an emergency service and cannot visit in an emergency situation as our clinicians maybe seeing patients and unable to respond in time.
If you feel you have a medical emergency then please call 999
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Chaperone Policy
If you would like a chaperone for intimate examinations, this can be arranged on request via reception or speak to one of our clinicians.
Translation
Translators can be organised, please request this when booking your appointment.
Not sure about the instructions/guidance you have been given?
If you are not clear on the instructions/guidance you have been given by the Doctor or other member of staff, please ask for clarification before leaving the surgery.
Evidence of Attendance
Evidence of attendance can be given in the form of an appointment slip which contains no clinical information, but simply indicates that you have attended.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
Out of Hours
Enhanced Access
Ask at reception for enhanced access information
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.