PPG: Meeting Minutes

May 2024

Date: 22nd May 2024
Time: 6pm
Venue: Springhead Health – Meeting room
Attendees: Bruce Bonar – Business Manager, Alan Scott from U3a, CJDB, MM, BS, CS, BC, KS, JR, SW, LM, MD
Minute Taker: Kate Baker

Introductions

  • Two new members joined us, introduced themselves and explained why they decided to join. 
  • Bruce Bonar, introduced himself as our new Business Manager. He spoke about this past experience and roles. 
  • Alan Scott introduced himself and spoke briefly about U3A
 

Alan Scott – Presentation on U3a

  • Alan explained that U3a is charity run (non- profit) that supports retired/not working people. 
  • Link for more information added to email/website. 
 

How's things??

  • Kate asked the group for their feedback on how they felt things were going. 
  • Group discussion - General feedback is that it has improved. Still some areas of improvement. 
 

Daily schedule for clinicians

The clinics were shown to the group. Explained that the clinics are made up of various appointments to cover all areas – ranging from on the day appts to mum and baby checks. 

 

Pre-bookable appointments, Updates from last meeting (proposed appointment models), continuity of care

These agenda items were interlinked. 

Kate explained the discussion from previous meeting where two appointment models were proposed. 

  • Model one – E-consult only – group were not keen on this option. 
  • Model two – triage list and ‘care navigators’ will book according to patient need. 
  • Agreed to collect data to understand the demand. 

Data shared with the group.

SHL took part in a Quality Improvement Project (with the ICB) where we were able to focus on the appointments. Once data was collated and discussed we found we were offering too many ‘acute on the day’ appointments and not enough ‘pre-bookable’ appointments. The ratio was amended. 

We found we didn’t need to implement a whole new system. 

The receptionists and clinicians have pre-bookable appointments allocated for them to use. This allows clinicians to book follow ups directly with the patient for continuity of care. 

 

Prescription process

It was highlighted that the surgery asks pts to request their medications one week before running out. We have a 3 full working day turnaround time. This can result in patients running out if there is an issue with the pharmacy. 

Action:

Kate to review the timeframe for patients to request. 

 

Proposal to increase surgery boundary

Brief discussion on the surgeries current boundary and plans to increase in the near future. Explained that this isn’t a quick process and there are measures we need to take to apply